About JRJ and Acceptance of these Terms

These Terms apply to services supplied or arranged by JRJ TRANSPOTTER PTE. LTD. ("JRJ", "we", "us" or "our"). By making a booking, requesting transport, paying for a booking or using our website, you agree to these Terms to the extent applicable to your transaction.

If you make a booking on behalf of another passenger, company or group, you confirm that you are authorised to make the booking and to communicate relevant journey requirements on their behalf.

Our Services

JRJ provides or arranges services including:

• Singapore airport arrival and departure transfers;
• local point-to-point chauffeur transport;
• hourly/disposal chauffeur service;
• corporate and business transport;
• events and wedding transport;
• coach and group transportation;
• Singapore–Malaysia cross-border journeys; and
• custom routes and special arrangements agreed with JRJ.

Availability depends on the requested date, time, vehicle, route, passenger requirements and operational capacity.

Booking Information

Customers are responsible for providing accurate and complete booking information, including contact details, pickup and drop-off locations, dates, times, passenger numbers, luggage, airport or travel details and any special requirements.

JRJ may contact you if information is incomplete, inconsistent or requires clarification. Material changes may affect price, vehicle availability or our ability to fulfil the booking.

Vehicle Categories and Substitution

The website currently uses ride categories such as Luxury 4 Ride, Luxury 5 Ride, Luxury 7 Ride, Luxury 13 Ride Coach, Luxury 23 Ride Coach and Luxury 44 Ride Coach.

Vehicle makes or models displayed on the website are illustrative examples unless a specific model is expressly guaranteed in writing. JRJ may provide an equivalent or reasonably comparable vehicle within the booked category where operationally necessary.

Customers must select a vehicle category appropriate for the number of passengers, luggage and any special equipment.

Fares, Add-ons and Surcharges

Fares are calculated according to the service, route, ride category, booking type, duration and other information entered or agreed.

Current Singapore Surcharges

• Singapore usage from 0000hrs to 0559hrs: +SGD 30.
• Applicable Singapore Public Holiday booking: +SGD 30.
• For a return booking, each journey leg may be assessed separately for applicable date/time surcharges.

Current Booking Add-ons

• Baby Seat: SGD 20.
• Booster Seat: SGD 25.
• Extra Stop: SGD 20.
• Meet & Greet: SGD 20.
• Pet Transport: SGD 25.

The amount displayed in the booking flow or subsequently agreed with JRJ for a custom booking will be the applicable quoted amount, subject to any later customer-requested changes.

Payment

Stripe Online Payment

Where Stripe is selected, a 5% online payment fee is added to the booking subtotal. Payment is processed through Stripe's payment services.

PayNow and Direct Bank Transfer

PayNow and direct bank transfer are manually verified by JRJ. A payment instruction, transfer or screenshot does not by itself mean that payment has been verified. Customers should retain their booking reference and provide it when contacting JRJ.

JRJ may decline to treat a booking as paid until the relevant funds or payment confirmation have been received and matched to the booking.

Booking Reference, Payment Status and Confirmation

The online booking system may generate a JRJ booking reference before payment has been fully verified. A booking reference is therefore not, by itself, proof of successful payment or final operational confirmation.

Customers should rely on the payment status, confirmation communication or other written confirmation issued by JRJ or the applicable payment flow for the status of the booking.

Changes, Cancellation and Refunds

Requests to change or cancel a booking should be submitted to JRJ as early as reasonably possible and should include the booking reference.

Any cancellation charge, refund entitlement, rescheduling charge or credit will be determined by the cancellation/refund terms shown in the applicable quotation, booking confirmation or checkout notice, together with applicable law.

Where a customer requests a material change to date, time, route, service, passenger capacity, vehicle category or itinerary, JRJ may re-price the booking or confirm that a different vehicle or arrangement is required.

Pickup, Waiting Time and No-Show

Customers should be ready at the agreed pickup location at the booked time and ensure that JRJ has a reachable contact number.

Any included waiting time, excess-waiting charges or airport waiting arrangements will be as stated in the booking confirmation, quotation or service information applicable to that journey.

If the passenger cannot be located after reasonable attempts to contact them and after the applicable waiting arrangement has elapsed, JRJ may treat the booking as a no-show. Any resulting charge or refund treatment will be subject to the booking-specific terms and applicable law.

Airport Journeys

Customers should provide accurate airport, terminal and flight information where requested. Flight delays, immigration, baggage collection, terminal changes and airport restrictions can affect pickup timing.

Meet & Greet, where selected and available, is an additional service. Specific meeting-point or waiting instructions may be communicated separately for the relevant booking.

Passengers and Luggage

Passenger and luggage information must be entered accurately so that a suitable vehicle can be allocated. JRJ may refuse to overload a vehicle or carry luggage that cannot be transported safely or lawfully.

Capacity figures shown on the website are intended to help customers select a suitable category, but actual usable luggage space can vary with luggage dimensions, passenger numbers and vehicle configuration.

Customers remain responsible for personal belongings. Passengers should check the vehicle before leaving it and contact JRJ promptly regarding any item believed to have been left behind.

Add-ons, Child Seats and Pet Transport

Add-ons are subject to availability and must be requested accurately during booking or directly with JRJ.

Where a child seat or booster is requested, the customer should provide any information reasonably needed to determine suitability. The adult responsible for the child remains responsible for confirming that the requested arrangement is appropriate for the child.

Pet Transport is available as an add-on for suitable bookings. Customers should notify JRJ of the type and size of pet and any carrier or special requirement before travel. JRJ may impose reasonable safety or cleaning requirements.

Singapore–Malaysia Cross-Border Travel

Each passenger is responsible for holding all passports, visas, entry permissions, travel documents and other documentation required by the relevant authorities.

JRJ does not guarantee border-clearance or immigration-processing times. Traffic, checkpoint congestion, immigration procedures, customs, road conditions and official restrictions may significantly affect journey duration.

JRJ may reasonably refuse or discontinue a cross-border journey where the journey cannot lawfully proceed or where required travel documents are unavailable.

Passenger Conduct and Safety

Passengers must comply with lawful and reasonable safety instructions from the driver and must not engage in behaviour that is illegal, threatening, abusive, dangerous or likely to interfere with safe operation of the vehicle.

Smoking, unlawful substances, dangerous items or conduct that may damage the vehicle or endanger others may result in the journey being refused or terminated where reasonably necessary.

Delays and Events Beyond Reasonable Control

JRJ will use reasonable efforts to fulfil bookings as agreed. However, actual pickup and journey times may be affected by circumstances such as traffic, accidents, road closures, severe weather, border congestion, government or police action, airport disruption, mechanical issues, extraordinary events or other circumstances beyond reasonable control.

Where practicable, JRJ may offer an alternative vehicle, driver, timing or arrangement. Any refund or alternative remedy will depend on the circumstances, the booking-specific terms and applicable law.

Damage and Extraordinary Cleaning

Customers may be responsible for reasonable actual costs arising from deliberate or negligent damage, excessive soiling or extraordinary cleaning caused by the customer or members of their travelling party, to the extent permitted by law.

JRJ may request supporting evidence of the relevant damage, cleaning requirement or cost.

Drivers, Contractors and Transport Partners

JRJ may use employees, drivers, contractors or transport partners to fulfil or support a booking. Where this occurs, JRJ may share the journey information reasonably required for performance of the service.

Use of a transport partner does not change the fare or booking terms unless JRJ communicates and the customer agrees to a change.

Website and Booking Platform

We aim to keep singaporelimousine.sg and our booking functions available and accurate, but we do not guarantee uninterrupted or error-free access. Website maintenance, third-party services, connectivity problems or technical faults may temporarily affect availability.

If a clear technical or pricing error occurs, JRJ may contact the customer to correct the error before confirming or performing the affected booking. We will not knowingly rely on an obvious website error to charge an unintended amount.

Liability

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

Subject to the preceding sentence, JRJ is not responsible for losses caused solely by inaccurate information supplied by the customer, a passenger's failure to hold required travel documents, or circumstances beyond JRJ's reasonable control.

Any claim relating to a booking should be raised with JRJ promptly so that the relevant journey, communication, payment and operational records can be reviewed.

Privacy

Personal data is handled in accordance with our Privacy Policy and applicable Singapore data-protection requirements.

Customers booking for other passengers should ensure they are authorised to provide the passenger information reasonably required to arrange the journey.

Governing Law and Jurisdiction

These Terms are governed by the laws of Singapore. Subject to any mandatory rights or dispute-resolution process that applies under law, disputes arising from these Terms or a JRJ booking are subject to the jurisdiction of the courts of Singapore.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Changes to these Terms

JRJ may update these Terms from time to time to reflect changes to services, pricing structures, website functionality or legal requirements. The version applicable to a booking is generally the version presented or referenced when the booking was made, unless a later change is agreed or required by law.

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